How To Contact Skillshare

How To Contact Skillshare

This post was most recently updated on June 18th, 2018

One of the things that Udemy do well is help instructors via a central resource. Surprisingly, that resource isn’t a Udemy-run forum or chat system, it’s actually a Facebook Group. To be more precise, it’s two Facebook groups… the Udemy Studio for instructors working on their courses (30,000 members) and the Faculty Lounge for instructors who’ve published a course (3,100 members). I’m not really sure what the benefits of having two Groups are, especially when people often post to both and you don’t know which to answer!

Anyway, the Facebook Groups are well moderated and serve as a central place to get help. After asking a question, you often get early replies from other members and an official reply a bit later. It actually works quite well.

However, when we contrast that with Skillshare, we see that the same does not apply. Skillshare has a very helpful community team consisting of Nataleigh, Megan, Nicole, Cara and Danielle, but no central place where you can ask questions. Skillshare support seems to be spread out all over the place.

They have “Teach Challenge” workshops and Teacher AMA’s (ask me anything) along with a standard helpcenter, teacher handbook and ticket system at the website.

They have a presence on Twitter, Tumblr (and here), Instagram, YouTube, Facebook, Medium (and here, and here), Flickr and Vimeo.

… but where’s a central hub for interaction between teachers, members and the community team? A place where we can get fast answers to questions?

It’s needed, Skillshare. Bring it on! 🙂

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